RETURNS

If you are not satisfied with your order for any reason, you have 14 days from the day of delivery to return your order.

For us to be able to carry out the return requested, the item must be in perfect conditions, unworn or unused, with tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.

If the items are received in poor conditions we won't be able to proceed with the return as requested and you'll have to pay a postage fee to get your items back.

To start a return, you can contact us at hello@stushstore.co.uk. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Due to hygiene concerns, we can't accept the return or exchange of earrings.

It is important to retain a proof of posting to ensure you can prove that the item has been returned.

If your order arrives damaged or faulty, please take photos or videos where we can see the fault of the product in question and email our customer service team with the details.

Failure to provide a photo of the defective/faulty item will result in the cancelation of the refund or exchange.

Tarnishing or discolouration due to chemical contact, perfumes, bleaching, heat exposure, general wear and tear is not a fault. Please see our jewellery care instructions on how to properly take care for your items.

If your piece is lost, stolen, damaged purposely or damaged via a third-party, we can't offer an exchange.

 
IMPORTANT

• It is the customer's responsibility to pay for the return postage and the original postage is non-refundable.
  
  
• If you have damaged your items or they show signs of wear, we cannot accept a return.
  
  
• If your order is returned after the 14-day period has passed, we have the right to deny it and ship it back to you.
  
  

• If partial return results in the order not meeting the BUY 2 FOR £40 or BUY 3 FOR £50 offer requirements, the refund amount will be adjusted accordingly. If you opt for an exchange, this offer will be honoured.
  
  

• Free items must be returned with your order. If not, any free items (as part of a qualifying purchase) granted at the time will be prorated and applied to the amount of refund.

• Please remember to keep your proof of postage receipt and keep hold of it until your refund has been received.
  
  
• We reserve the right to deduct the original postage cost from your refund if you no longer qualify for free shipping.